Digital Globe Services (DGS) is a full service on-line agency delivering sales performance for our partners based on visionary strategy.
At DGS, we sell on behalf of some of the world’s most recognized brands. DGS takes pride in the quality of our service and the strength of our relationships.
We know what customers are looking for and expect from our partners and we employ the best online and sales center methods to efficiently deliver the exact product mix for the most reputable brands in the industry.
Our Sales Team
We believe that Compensation Drives Behavior. Our entire team is compensated on the sales performance of our client customers first. This focus requires sales training, brand awareness and customer service on all your core product lines. As a result, we provide a knowledgeable, courteous, professional and highly motivated sales team working for you.
DGS offers total customer support including inbound telephone support (billing support, product inquiry, etc.) and fulfillment services (sales order processing, brochure request, etc.) through our network of over 20 global contact centers on five continents. A world class, fully redundant telecommunications and IT infrastructure supports onshore, near-shore and offshore delivery options to match yours strategic requirements.
DGS uses SATMAP™ technology to deliver unmatched call performance. SATMAP™, an acronym for SATisfaction MAPping, is an artificial intelligence application for matching callers to agents in a contact center, based on a real-time analysis of diverse personality attributes. It is a neural-network based call-mapping engine that connects customers to the contact center agents by taking into account key psychographic and demographic factors. SATMAP™ is the first ever intelligent call routing system available for contact centers that significantly and quantitatively improves customer satisfaction, reduces average call handle time and increases sales.
Because no two businesses are identical, our flexible and custom unified order entry tools provide a simple, anytime, anyplace platform for easy integration and deployment in your environment.
Performance information is crucial. More importantly, the right information is critical to the evaluation and growth of your business. We’ve applied years of experience, proprietary technology and real-world learning to our reporting tools. The result is an easy to use analytics dashboard that provides the most recent, high-level metrics at-a-glance and offers the ability to drill down and export historical data to analyze trends and performance. Providing useful, relevant and real-time sales information is just one of our core strengths.